FAQs

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What are my transport/parking options for getting to and from the event?

Please click on this car                  and it will take you to our transport guide. Alternatively click on the 'CONTACT' tab

Plenty of parking will be provided on the day. We encourage car sharing or public transport wherever possible. We encourage car sharing or public transport wherever possible. Disabled parking will be closes to our entry point, please make parking stewards aware.

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Is there a cash machine at the event?

No there isn't, please bring cash. The nearest cash machine is at Sainbury's - Felixstowe Rd, Ipswich IP3 8TQ

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What can I bring into the event?

We have a fantastic range of food and drink available but please do feel free to bring a picnic. Well behaved dogs are allowed in Family Fun Fest, however unfortunately no dogs are allowed into the event centre where part of CapCon takes place.

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What is an Early Entry (VIP) ticket?

Early general entry ticket holders will be asked to wait until 11am entry.

Please note: tickets can only be used for entry on one day. Your ticket will be scanned on entry and then can no longer be used.

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What time does the event start? 

Early entry = 10am (Early Entry Ticket holders only) You will be asked to come back at 11am if you do not have the correct ticket

General Entry = 11am

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What time does the event finish?

Saturday 4pm and Sunday 4pm

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Can I buy tickets at the gate?

Tickets cannot be purchased at the gate and must be purchased beforehand online. Capacity limits will be strictly adhered to.

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How much are Family Fun Fest tickets?
Prices start from £6.50 for all of our event areas (KidzFest, DogFest, RideFest & DinoFest). Family of 5 ticket is £25 plus booking fee.

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Can I leave Family Fun Fest and come back?
Yes of course but make sure one of the team on the gates stamps your hand to enable you to re-enter.

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Is the event indoors or outdoors?
This event is mainly outdoors. Please be mindful of the weather (bring wellies if it's raining or sun cream, hats and plenty of water if it is hot). Please note: Dogs will not be allowed inside the event centre.

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Do you offer a disabled ticket?

No we do not but we do offer a FREE carers ticket. Please book via our Eventbrite page. *Carers evidence may be requested at the gate so please bring this along. 

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I've put an incorrect email and I can't access my ticket!

Don't worry, we all do it! Please try access your Eventbrite account and the email address can be change in their options. If you have any further problems, email us with the correct email address and we will change it for you. This will also generate a ticket confirmation to be sent to you. Please note: From Thursday 21st July we will be onsite and have limited opportunity to admin any ticket changes.

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Can I swap my tickets for a different day?

We are unable to swap tickets for you so the tickets will need to be refunded. Until Wednesday 20th July we will authorise the refund once the correct day has been repurchased. From Thursday 21st July we will be onsite and tickets will no longer be able to be refunded until after the event. Please note: Eventbrite will not refund your original booking fee.

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Do I need to print my tickets?

We accept either a printout or a screenshot on your smartphone. Please note the signal isn't great at the showground so make sure you get your screenshot beforehand to avoid delays.

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How can I contact the organiser with any questions?

If you do have any further questions please contact us on eastcoastkidzfest@gmail.com we will do our best to help

 

What is the refund policy?

Tickets are non refundable. Family fun Fest will go ahead whatever the weather but please note extreme weather conditions may result in some activities being cancelled.

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COVID 19 policy?

All the necessary steps will be taken to make Family Fun Fest as safe as possible above and beyond the government guidelines. There will be plenty of hand sanitiser available. On arrival please scan the NHS track and trace QR code. If you do have covid symptoms including a temperature 37.8C and above please do not attend the event. 

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