FAQs

Will there be long queues?

Steps have been taken to ensure queuing is kept to the absolute minimum wherever possible. Kidzfest offer a limited number of VIP early entry tickets allowing those worried about queuing the chance to enter an hour before general admission. Giving extra time to meet the characters in our meet and greet areas.

Please note that we do have a limited number of VIP tickets so please grab yours now!

What are my transport/parking options for getting to and from the event?

Please click on this car                  which will take you to our transport guide. Alternatively click on the 'CONTACT' tab

Plenty of parking will be provided on the day with a suggested donation of £1 to EACH We encourage car sharing or public transport wherever possible.

Is there a cash machine at the event?

No there isn't. The nearest cash machine is at Sainbury's - Felixstowe Rd, Ipswich IP3 8TQ

What can I bring into the event?

We have a fantastic range of food and drink available but please do feel free to bring a picnic.

Unfortunately due to the nature of the event no animals are allowed.

What is a VIP ticket?

VIP ticket holders can access the event at 10am before general entry at 11am. VIP ticket holders can also queue jump the meet and greet areas. Please note that there may be a minor queue in the VIP line depending on how many VIP ticket holders go to the same place at the same time however we will endeavour to clear the queue as soon and as fairly as possible

What time does the event start? 

VIP entry = 10am (VIP Ticket holders only - you will be asked to come back at 11am if you do not have the correct ticket

General Entry = 11am

What time does the event finish?

4pm

Can I buy tickets at the gate?

Tickets cannot be purchased at the gate and must be purchased beforehand online.

How much are KidzFest tickets?
Prices start from £5

What does the entry price cover? 

Free Bouncy Castles
Free Superheroes
Free Princesses
Free Dinosaurs
Free Mascots
Free Beach Area
Free Water Fight
Free Superhero Training
Free Themed Entertainment -

☆How to train your Dinosaur Show☆
☆Team Power Stilts - Superhero Show☆
☆Live Greatest Show Tribute☆
☆Princess Sing-a-long☆

Teddy Bear Picnic
Clown Circus Workshop
Crazy bikes
Puppet Show & Magician
Bubbleologist
Stilt Walking

Other activities are available at an additional cost

Can I leave KidzFest and come back?
Yes of course but make sure one of the team on the gates stamps your hand to enable you to re-enter.

Is the event indoors or outdoors?
This event is mostly outdoors. Please be mindful of the weather (bring wellies if it's raining or sun cream, hats and plenty of water if it is hot)

Do you offer a disabled ticket?

Yes we do. Please provide us with relevant proof (ie DID card, Disability benefit receipt or recent medical document) and we will send you a code for a free upgrade to a VIP ticket

I've put an incorrect email and I can't access my ticket!

Don't worry, we all do it! Please email us with the correct email address and we will change it for you. This will also generate a ticket confirmation to be sent to you

Can I swap my tickets for a different day?

We are unable to swap tickets for you so the tickets will need to be refunded. We will authorise the refund once the correct day has been repurchased.

Do I need to print my tickets?

We accept either a printout or a screenshot on your smartphone

How can I contact the organiser with any questions?

If you do have any further questions please contact us on eastcoastkidzfest@gmail.com we will do our best to help

 

What is the refund policy?

Tickets are non refundable. KidzFest will go ahead whatever the weather but please note extreme weather conditions may result in some activities being cancelled.

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